Welcome to Thrive Wheeling, LLC!

Staff Training 101

This is your Employee Handbook!

Handbooks can be so DULL and LIFELESS…blah!

We thought we’d spice it up a little and give you a scavenger hunt quiz to make sure you caught the important points!

Please read the handbook and complete the quiz! (Don’t panic – it’s open-book!  Use your handbook to find the answers! We know you are smart and have great attention to detail, but why waste it on something as simple as a handbook quiz?!)

Enjoy!  This handbook and quiz must be completed within your first 3 shifts at Thrive!

You will be paid 1 hour for your time! Please text Jessica at 740-359-4684, when you’ve completed this task!

 

We are glad you have joined our team!

We are passionate about helping those who wish to live a life of OPTIMUM WELLNESS!

To support our community’s beauty, wellness and recovery needs, we offer float pods, Infrared sauna, halotherapy, whole-body & local cryotherapy, elective IV & IM hydration and vitamin therapy, JOOVV red light system, and NormaTec recovery compression massage pants.

If you are not familiar with these items, please take a moment to get a little familiar with them!

THRIVE HOURS (Open for appointments):

  • Monday CLOSED
  • Tuesday CLOSED
  • Wednesday 10-6
  • Thursday 10-8
  • Friday 10-6
  • Saturday 10-6
  • Sunday 10-6

Our shifts will start 1/2 to 1 hour before open (for opening procedures) and end up to 1.25 hours AFTER we close. Each day will vary. If the work is complete, and up to standards of excellence, and all clients have been served, staff may leave.

It’s important to note that we will see clients and start services, even if they walk in 1 minute before close. Serving our client and Truth in Advertising is important to us.

We are not like the restaurants who claim to be open until 8, but stop taking orders at 7:30. (YUCK!)

The only exception to this is 90-minute floats. We will only commit to up to 1.25 hours past closing. This works out fine, as we often have paperwork, cleaning and laundry to do after we close.

Here is a bit more info about “regular pricing” (services sheet) and INTRODUCTORY SPECIALS – take a glance at each – no need to study or memorize. Just get an idea of what we are offering.

Our booking, sales, scheduling software is called “FloatHelm” or “The Helm”. It was developed by a great company in Portland, OR, called “Float On.”  It’s pretty awesome!

IMPORTANT distinctions:

GIFT CARDS:

Can be sold in increments of DOLLARS or SERVICE CREDITS. Right now, we only offer DOLLARS: Later, we may offer Gift Cards for SERVICE CREDITS – “2 floats for $120”, for example.

You can see what we offer HERE currently: https://thrivewheeling.floathelm.com/store/giftcards

PACKAGES:

Client purchases a set number of service credits for 1 price. Packages have varying expirations

Examples of Packages may include:

  • 10 Cryo for $149. Expires in 14 days.
  • 2 Floats for $120. Expires in 6 months.
  • Unlimited JOOVV for a Month $49. (really 20 credits, since we are closed Mon and Tue). Expires in 30 days.

MEMBERSHIPS (like Subscriptions):

Client has RECURRING BILLING set up. Payment happens automatically, until client STOPS the subscription. This billing gets the client either discounted services OR a set amount of package credits.We have options with set-up, such as when to expire, and whether or not package credits can be shared or gifted.

Examples of Memberships may include:

  • 10 Cryo sessions per month. Recurring $149. Unused package credits expire each month. Can not be shared.
  • 2 Floats monthly. Recurring $120. Unused package credits never expire and can be shared or gifted.
  • Pay $100 per month and get 40% OFF all services (Float Helm calculates this automatically, once I set the package up)

It’s VERY important that we choose our words carefully, to avoid potentially misleading clients AND avoid potential legal issues for YOU and US.

Avoid the words:

  • Treats
  • Cures
  • Treatment
  • Corrects
  • Fixes
  • Guaranteed Results
  • Patients

Instead – use words/phrases like:

  • Can AID in the treatment of….
  • May help relieve the symptoms of….
  • May AID in the recovery of….
  • Many clients experience relief from symptoms such as….
  • Sometimes helps with….
  • Many clients report…..

IN SUMMARY – we NEVER “treat” anything. That word can get us into trouble.

It’s also important to note that several of our services have not been evaluated by the FDA. There’s often research, just not by the U.S. Federal Drug Administration. You will hear a lot of anecdotal claims of improvement of symptoms and quality of life. You will also tell anecdotal stories of the same.

On our marketing materials AND website, we have the following disclaimer:

These statements have not been evaluated by the Food and Drug Administration.

These products/services are not intended to diagnose, treat, cure, or prevent any disease.

ONE BIG EXCEPTION:

JOOVV is highly researched. It’s seem study after study of positive results. Once you are familiar with the benefits, you may speak confidently about the science.

Here’s the link to your CRYO training. You’ll be paid 3 hours to train.

You MUST complete this training within 3 shifts of starting at Thrive.

  1. Go to uscryotraining.com
  2. Create a new account
  3. Follow link from email confirmation for training access.
  4. Enter Enrollment Key to access your training modules.
     
     

The Enrollment Key is: ThriveWV1!

Please text Jessica at 740-359-4684 when your training and testing are complete. Snap a pic of your certificate of accomplishment!

These statements have not been evaluated by the Food and Drug Administration.

These products/services are not intended to diagnose, treat, cure, or prevent any disease.