Job Summary:

We are seeking a highly organized and customer-oriented individual to join our team as a Med Spa Client Care Coordinator. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their overall satisfaction with our med spa services. You will serve as the primary point of contact for clients, assisting them with scheduling appointments, answering inquiries, and providing detailed information about our treatments and procedures. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering top-notch client experiences.

Responsibilities:

– Serve as the main point of contact for clients, both in person and over the phone, providing prompt and courteous assistance at all times.

– Schedule appointments for clients, ensuring efficient utilization of med spa resources and maintaining accurate records of appointments.

– Educate clients about our med spa treatments, procedures, and products, addressing any questions or concerns they may have.

– Maintain a comprehensive understanding of our service offerings, pricing, and promotional offers to effectively communicate with clients.

– Collaborate with the med spa team to ensure seamless coordination of client care, including coordinating treatment plans and following up on client progress.

– Manage client intake forms, ensuring accurate and up-to-date information is collected to support personalized treatment plans.

– Assist with administrative tasks, such as managing client records, processing payments, and maintaining inventory of med spa products.

– Proactively identify opportunities to enhance the client experience and provide feedback to the management team for continuous improvement.

– Maintain a clean and organized reception area, ensuring a welcoming and professional atmosphere for clients.

Requirements:

– High school diploma or equivalent; additional education or certification in customer service or healthcare administration is a plus.

– Proven experience in a customer service role, preferably in the healthcare or beauty industry.

– Excellent interpersonal and communication skills, with the ability to effectively engage with clients from diverse backgrounds.

– Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.

– Proficiency in using computer systems and software, including scheduling and customer relationship management (CRM) tools.

– Knowledge of med spa treatments, procedures, and products is desirable.

– Ability to maintain strict confidentiality and adhere to HIPAA guidelines.

– A positive and friendly attitude, with a genuine passion for providing exceptional customer service.

We offer competitive compensation and bonus packages, as well as a supportive and collaborative work environment and generous staff discounts. If you are a motivated individual with a passion for customer care and the desire to be part of a dynamic med spa team, we encourage you to apply for the Med Spa Client Care Coordinator position.

• Responsible for ALL SPA & Aesthetics services coordination.
• Immaculate and exceptional customer service, with highly accurate attention to detail
• Greeting & assisting clients with check in, registration/forms, & check out
• New client orientation
• Documenting medical record & consent forms completion
• Prepare clients for services
• Assist spa team in daily duties
• Stock supplies
• Educate clients about treatments, packages, & pricing
• Answer telephone, chats, & emails, take and return messages to clients, scheduling of services
• Maintain inventory
• Cleaning between sessions & other duties as assigned by spa management
• Facilitate & uphold a friendly work environment
• Opening & closing procedures
• General care of facilities
• Occasionally lifting up to 50 pounds
• Observing, documenting and communicating any issues or problems that need to be addressed with team members, management, and spa owners

Essential skills leading to success in this position:

• Very high level of hospitality and customer service.
• Desire to help clients reach their full potential.
• An understanding of all ThrIVe services and how they complement each other.
• Multi-tasking with ease.
• SPA presence (calming demeanor, soft tone, cool head) with high-level initiative and results
• Ability to learn ALL ThrIVe services and confidently guide clients to the best services for them

 
Full-time & Part-time Shifts Available.

Starting wage – moves up quickly for right candidate:

PART TIME (Job oriented): $14.00/hour and up, bonus available after training completed. Works some weekdays and weekends. (20+ hour/week minimum)

FULL TIME (Career-oriented): $15.00/hour and up, bonus available after training completed. 

Job Description: Med Spa Inside Sales Consultant

Position Title: Inside Sales Consultant – Med Spa
Location: ThrIVe Wheeling
Reports To: Sales Manager / Spa Director
Job Type: Full-time / Part-time

Position Overview:

The Inside Sales Consultant at a Med Spa plays a key role in driving sales, generating leads, and providing exceptional customer service to clients both over the phone and through in-person interactions. The primary responsibility of this role is to convert inquiries into booked appointments, educate potential clients on the spa’s services and products, and meet or exceed individual sales targets. This position is ideal for someone with a passion for the beauty and wellness industry, strong sales abilities, and a customer-centric mindset.

Key Responsibilities:

1. Lead Generation & Appointment Scheduling:

• Respond to inbound inquiries from prospective clients through phone calls, emails, and online chats.
• Qualify leads and convert them into scheduled appointments for consultations or treatments.
• Follow up with leads that have shown interest but have not yet booked an appointment, nurturing relationships through follow-up calls and emails.
• Use the spa’s CRM system to manage and track lead data, ensuring timely follow-up and proper lead nurturing.

2. Product & Service Education:

• Provide accurate and detailed information to potential clients about available treatments (e.g., Botox, laser skin treatments, facials, body contouring) and retail products (e.g., skincare, supplements).
• Help clients understand the benefits of choosing ThrIVe, our services, recommend packages, and address any concerns or questions they may have.
• Ensure clients are aware of seasonal promotions, membership offerings, and service upgrades.
• Educate clients on pre- and post-treatment care for a better overall experience.

3. Sales & Revenue Generation:

• Meet or exceed sales targets set by the management team for services, treatments, and retail products.
• Upsell and cross-sell additional services, treatment packages, or products to maximize revenue per client.
• Effectively close sales during consultations or follow-up calls, ensuring the client is fully booked for treatments or products.
• Track and report on personal sales performance and progress toward goals.

4. Client Relationship Management:

• Build rapport with clients, ensuring a positive experience from the first contact to post-treatment follow-ups.
• Maintain an understanding of client preferences, purchase history, and needs to tailor offerings and recommendations.
• Provide exceptional customer service to ensure high levels of client satisfaction and retention.
• Encourage repeat business by promoting loyalty programs and upcoming promotions.

5. CRM & Administrative Duties:

• Update and maintain client records in the spa’s CRM system, ensuring all client information is accurate and up-to-date.
• Track appointments, sales, and leads effectively to maintain a well-organized pipeline.
• Assist with administrative tasks such as scheduling, confirming appointments, and processing payments when needed.
• Monitor and manage online review platforms to ensure a positive online presence and address client feedback.

6. Team Collaboration:

• Work closely with the sales and spa teams to ensure seamless communication and delivery of services.
• Assist in promoting new services or treatments by actively participating in team meetings or brainstorming sessions.
• Share customer feedback and insights with the management team to enhance the overall client experience.

7. Continuous Learning & Improvement:

• Stay current with industry trends, new services, treatments, and products.
• Participate in sales training, product training, and other learning opportunities to improve sales skills and product knowledge.
• Collaborate with the team to enhance overall sales strategies and client outreach efforts.

Qualifications:

Education & Experience:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Marketing, or a related field is a plus.
• 1-3 years of experience in sales or customer service, preferably in a beauty, wellness, or medical spa setting.
• Experience in inside sales, telesales, or telemarketing is highly preferred.

Skills & Competencies:

• Strong communication and interpersonal skills, both written and verbal.
• Ability to talk with anyone easily and readily. Shy people need not apply.
• Excellent phone etiquette and the ability to build rapport quickly with clients.
• Exceptional grammar and punctuation via written format.
• Proven sales ability with a track record of meeting or exceeding targets.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge of CRM systems and sales software (e.g., Salesforce, Vagaro, MindBody) is preferred.
• Strong problem-solving abilities and the ability to handle objections professionally.
• Passionate about and familiar with the wellness, beauty, and aesthetics industry.

Personal Traits:

• Motivated, goal-oriented, and self-driven.
• Positive attitude, friendly demeanor, and exceptional customer service orientation.
• Strong work ethic, ability to work independently, and collaborate as part of a team.
• Ability to handle client concerns and complaints with professionalism and empathy.

Benefits:

• Competitive base salary with commission/bonus structure based on performance.
• Employee discounts on treatments and retail products.
• Paid time off (PTO) and all major holidays off.
• Ongoing professional development and training opportunities.

How to Apply:

Interested candidates should visit ThrIVeWheeling.com > Careers and complete step 1 and 2.

This role offers an exciting opportunity for a motivated individual to join a thriving Med Spa team, engage with clients, and contribute to the growth and success of the business. If you’re passionate about beauty, wellness, and sales, we encourage you to apply and become part of our dynamic team!

Job Title: Medical Weight Loss Registered Nurse

Job Type: Full-time

Job Description:

We are seeking a highly skilled and compassionate Medical Weight Loss Registered Nurse to join our team at ThrIVe Wheeling, a leading med spa specializing in weight loss and wellness. As a Medical Weight Loss Registered Nurse, you will play a crucial role in helping our clients achieve their weight loss goals and improve their overall health and well-being.

Responsibilities:

– Conduct thorough assessments of clients’ medical history, current health status, and weight loss goals

– Develop personalized weight loss plans based on clients’ specific needs and medical conditions

– Administer weight loss treatments, including medication management, injections, and supplements

– Monitor clients’ progress and adjust treatment plans as necessary

– Provide education on nutrition, exercise, and lifestyle modifications/options

– Collaborate with other healthcare professionals, to ensure comprehensive care for clients

– Maintain accurate and up-to-date medical records

– Stay informed about the latest research and developments in the field of medical weight loss

Qualifications:

– Registered Nurse (RN) license in WV

– Minimum of 3 years of experience in a healthcare setting, preferably in weight loss or related field

– Strong understanding of medical weight loss principles, treatments, and techniques

– Excellent communication and interpersonal skills

– Ability to provide compassionate and patient-centered care

– Attention to detail and strong organizational skills

– Commitment to maintaining a safe and professional environment for clients and staff

– Ability to work well in a team and collaborate effectively with other healthcare professionals

Benefits:

– Competitive salary

– Comprehensive bonus structure

– Paid time off

– Off ALL major holidays

– Professional development opportunities

– Collaborative and supportive work environment

To apply, please complete the online job inquiry form. We look forward to reviewing your application and discussing how you can contribute to our mission of helping clients achieve their weight loss goals and improve their overall health and well-being.

[Company Name] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Full-time & Part-time Shifts Available.

Starting wage – moves up quickly for right candidate:

PART TIME (Job oriented): $26.00/hour and up, bonus available after training completed. Works some weekdays and weekends.

FULL TIME (Career-oriented): $32.00/hour and up, bonus available after training completed. Works Wednesday-Sunday

SPA & AESTHETICS PARTNERS ARE RESPONSIBLE FOR BUT NOT LIMITED TO:

• Responsible for ALL SPA & Aesthetics services coordination.
• Immaculate and exceptional customer service
• Greeting & assisting clients with check in, registration/forms, & check out
• New client orientation
• Documenting medical record & consent forms completion
• Prepare clients for services
• Assist spa team in daily duties
• Stock supplies
• Educate clients about treatments, packages, & pricing
• Answer telephone & emails, take and return messages to clients, scheduling of services
• Maintain inventory
• Cleaning between sessions & other duties as assigned by spa management
• Facilitate & uphold a friendly work environment
• Opening & closing procedures
• General care of facilities
• Occasionally lifting up to 50 pounds
• Observing, documenting and communicating any issues or problems that need to be addressed with team members, management, and spa owners
• Pool chemistry and more….

 
Essential skills leading to success in this position:

• Very high level of hospitality and customer service.
• Desire to help clients reach their full potential.
• An understanding of all ThrIVe services and how they complement each other.
• Multi-tasking with ease.
• SPA presence (calming demeanor, soft tone, cool head) with high-level initiative and results
• Ability to learn ALL ThrIVe services and confidently guide clients to the best services for them

 
Full-time & Part-time Shifts Available.

Starting wage – moves up quickly for right candidate:

PART TIME (Job oriented): $12.00/hour and up, bonus available after training completed. Works some weekdays and weekends.

FULL TIME (Career-oriented): $15.00/hour and up, bonus available after training completed. Works Wednesday-Sunday

IV TECHS ARE RESPONSIBLE FOR BUT NOT LIMITED TO:

• All responsibilities of SPA Partners, as listed above.
• Aseptic technique during IV initiation and IM shots, maintenance, & discontinuation.
• Assist clinical staff in daily duties.
• Stock medical supplies.
• Handling/Assisting in the handling of medical situations/emergencies.
• Following directives and standing orders.
• Reports to Nurse Practitioner on duty. Works under the direction of our Medical Director and Spa Manager.

 
Essential skills leading to success in this position:

• Current or Prior Paramedic, RN, LPN, or Phlebotomy certification, in good standing. Minimum 2-years experience IV initiation.
• Very high level of hospitality and customer service.
• Desire to help clients reach their full potential.
• An understanding of all ThrIVe services and how they complement each other.
• Multi-tasking with ease.
• SPA presence (calming demeanor, soft tone, cool head) with high-level initiative and results

 
Full-time & Part-time Shifts Available.

Starting wage: